Alert investigations that follow your procedure

Screening, monitoring and behavioural alerts arrive in the same AlertViewer, and Workflows routes each one through your own procedure. Alerts are forwarded with a reason, investigated step by step and closed only when every mandatory step is done, with every action on record. Analysts learn one surface, not six.

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DetectX - One Platform. Total Compliance (FINAL CAPTIONS)

One Platform. Total Compliance.

The DetectX® Approach

Your procedures, as routes in AlertViewer.

An alert workflow is the route an alert takes from detection to a documented decision: who reviews it, what must be checked, who else is asked, and how the outcome is recorded. In DetectX®, workflows are built from your own procedures, so an alert of the same type is investigated the same way, whoever picks it up.

Every alert, one way of working. Alerts from every DetectX® module arrive in AlertViewer. Each one can be closed with a decision, forwarded for review, or taken into a structured investigation, and every route is recorded.

Alerts fromName ScreeningOnline and batch alerts.
Alerts fromTransaction FilteringStopped payments.
Alerts fromTransaction MonitoringEnd-of-day and behavioural alerts.
AlertViewerWork the AlertOne place for every alert, with the same rights, routes and audit for each.
Close with a decisionForward for reviewStart an investigation
Route 1ClosedWith the decision and the reason on record.
Route 2EscalatedTo a four-eyes reviewer or to Compliance.
Route 3InvestigatedSteps, tasks and decisions from your own template.

Alerts from every DetectX® module arrive in the same AlertViewer.Modules shown are examples.

Key Benefits & Impact

An auditor asks how you decided, not only what.

A decision is only as defensible as the route that led to it. DetectX® Workflows routes every alert through your own procedure, keeps the whole case in one record, and stores every action, so the route is on file as well as the outcome.

Nothing Skipped

A procedure nobody can skip.

Workflows reflect your own review and escalation procedures. An investigation cannot close until every mandatory step and its tasks are validated, so the steps your policy requires are the steps that happen.

Procedures configured for your bank
A Second Opinion, on File

Four eyes, with the reason recorded.

Alerts go to a four-eyes reviewer or to Compliance with a reason chosen from your own list. The reviewer claims the alert, and every comment along the way stays with it.

Where many four-eyes reviews start
The Whole Case in One Record

No case spread across inboxes and drives.

Steps, inquiries, documents, opinions, decisions and the audit trail sit in one investigation. Customer and alert data is retrieved automatically, and related alerts can be worked as one case.

Where customer and alert data comes from
The Answer from the Business

Ask the person who knows, even outside compliance.

A step can be delegated to a colleague in AlertViewer, or by email to someone who never uses it, with a reply deadline and documents attached. The answer comes back into the case.

Investigating monitoring alerts
Every Action Audited

The route on record, not only the result.

Every action on an investigation is stored in its audit tab: who did what, and when. When an auditor or supervisor asks how a decision was reached, the answer is already written down.

From a closed case to a filed report
Priority You Can Explain

The most urgent cases first, for a stated reason.

Each investigation is given a priority when it is created, backed by a written justification. Your team works the right cases first, and can show why they were first.

The client’s risk class, beside the case

Why DetectX®

Most teams record the decision. DetectX® records the route.

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  • Your procedure, followedA required step skipped, and the case closed anywayA case cannot close until every mandatory step and its tasks are validatedProcedures configured for your bank
  • A second opinion with a reasonForwarded to a colleague by email, no reason givenForwarded with a reason from your list, claimed by the reviewerName Screening
  • The answer from the businessThe reply sits in the relationship manager’s inboxTasks sent by email with a deadline, answered back into the caseHow tasks are delegated
  • The whole case in one placeEmails, drives and spreadsheets, if they exist at allSteps, documents, opinions and decisions in one investigationKey benefits
  • The route on recordOnly the outcome is recordedEvery action stored in the audit tab, who did what and whenRegulatory Reporting
  • One way of workingA different routine for each moduleThe same routes for every alert, from Name Screening to Transaction MonitoringTransaction Monitoring

In production

Standard Workflows

A second opinion, with the reason on file.

2 Standard Workflows

Escalation and acceptance, both started from the Close or Forward button on the alert.

Where many four-eyes reviews start

Your Next Step

Three ways in, depending on where you are.

Each one is a conversation with the people who build DetectX®, with no obligation.

Start Here

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Watch Workflows work through real alerts with a product specialist.

  • Alerts explained, field by field
  • Thresholds tuned in front of you
  • Your questions answered on the call
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Bring your data, volumes and core banking system. We map where DetectX® fits.

  • How DetectX® connects to your systems
  • Which data you would use
  • A realistic plan for going live
45 min · Video callBook a call

Ask for a Reference

Speak with a compliance team already running DetectX®.

  • A peer with a set-up close to yours
  • Their experience, in their words
  • Arranged with their agreement
By arrangement · CallAsk us

How Workflows Works

Try it yourself: five steps, from routing tonight’s alerts to a closed, audited case.

A decision is only as defensible as the route that led to it. In DetectX® every escalation, review and delegated question happens on the alert itself, so the route is on record. Every step is yours to drive.

Illustrative exampleInvented Names & Data

Explore the DetectX® Platform

Start with Workflows. See what it adds to every alert.

Every DetectX® solution runs on the same underlying platform and shares its capabilities, AlertViewer and audit trail. Pick a solution to see what Workflows adds to its alerts.

All solutions

Workflows FAQs

What compliance teams ask before choosing DetectX®.

Something we have not covered?Talk to our team

An alert workflow is the route an alert takes from detection to a documented decision: who reviews it, what must be checked, who else is asked, and how the outcome is recorded. In DetectX®, workflows are built from your own review and escalation procedures. An alert of the same type is investigated the same way, whoever picks it up.

PlatformProcedures configured for your bank

An alert can be forwarded to a four-eyes reviewer or to Compliance, with one or more reasons chosen from your own list. The reviewer claims it from their queue, then either sends it back to the owner or forwards it on to Compliance. Every comment stays with the alert.

SolutionWhere many four-eyes reviews start

Yes. A step can be delegated by email to someone who never uses AlertViewer, such as a relationship manager, with a reply deadline and documents attached. Their answer, comment and attachments come back into the investigation, where the step is validated.

SolutionInvestigating monitoring alerts

No. An investigation cannot be closed until every mandatory step and its tasks are validated. Optional steps can be added where your procedure allows them, but the steps your policy requires are the steps that happen.

Every action on an investigation is stored in its audit tab: who did what, and when. The investigation also holds the checklist, the inquiries and their answers, every document, and the opinions and decisions with their reports. How a decision was reached is on file alongside the decision itself.

SolutionFrom a closed case to a filed report

Yes. Related alerts can be added to the same investigation, so the case is worked once. Relevant customer and alert information is retrieved from connected systems, and every investigation gets a priority of low, medium or high, backed by a written justification.

PlatformWhere customer and alert data comes from

Go Deeper

All resources
InsightIs Human Input becoming redundant in AI-Driven Financial Crime Prevention?

Why judgement, context and accountability still sit with people in financial crime prevention. It also covers what that means for how reviews and decisions are structured and recorded.

Read the articleInsightThe Impact of False Positives in AML and How to Reduce Them

What false positives cost a compliance team in review time and delayed genuine cases, where they come from, and how a consistent review process keeps their handling defensible.

Read the articleInsightHow LLMs Can Reduce the Burden on Compliance Teams

Where large language models can take on routine compliance work, such as document review and research, and where a person still has to decide.

Read the article

Workflows · DetectX®

See Workflows in a demo

Book a working session on your own triage model. Bring your questions about escalation, four-eyes review, documentation requirements and what your auditors ask for.

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One queue
Every DetectX® engine delivers into the same AlertViewer.
Configurable
Triage, escalation, documentation and case management set to your process.
Audit-proof
Disposition, reasoning, author and timestamp held with the alert and its evidence.